PRIVACY POLICY

Table of Content

1. DEFINITIONS

Suggested text: Personal Data: Any information relating to an identified or identifiable natural person.

Processing: Any operation performed on personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure, dissemination, or otherwise making available.

Data Controller: The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Data Processor: A natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Data Subject: An identified or identifiable natural person who is the subject of personal data.

Third Party: A natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Consent: Any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which they signify agreement to the processing of personal data relating to them.

Identification Documents: Passport copies, visa stamps, Emirates ID, utility bills, proof of address, and other documents required for regulatory or immigration procedures.

2. INTRODUCTION

Welcome to NAViiUM Consultancy (“NAViiUM,” “we,” “us,” or “our”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.naviium.com or engage with our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

3. APPLICABILITY

This Privacy Policy applies to:

Our website at www.naviium.com
All related websites, applications, services, and tools where this Privacy Policy is referenced
Information collected offline through our business processes and client engagements

4. DATA CONTROLLER

NAViiUM Consultancy, located at RAG BIZ HQ Business Centre, Addiyar Building, Sheikh Zayed Road, Al Wasl, Dubai, UAE, acts in most cases, as the data controller of your personal information collected through our website and services. However, in certain situations, such as when we handle client data solely to provide visa, residency, or licensing services on behalf of a client, we act as a data processor, following the instructions of the data controller.

Contact email: contact@naviium.com
Contact phone: +971 55 399 9081

5. INFORMATION WE COLLECT

We collect several types of information from and about users of our website and services:

5.1 Personal Information

Contact Information: Name, email address, postal address, phone number, identity documents
Professional Information: Company name, job title, industry
Employment Information: When you apply for a position or send us your CV, we collect information contained in your resume/CV, cover letter, and application
Payment Information: When using our e-commerce functionality, we collect payment card details, billing address, and transaction information
Account Information: Login credentials and account preferences if you create an account on our website

5.2 Non-Personal Information

Usage Data: Information about how you use our website, services, and applications
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences

5.3 Information Collected Through Automatic Data Collection Technologies

Cookies: Small files placed on your device to collect information about how you interact with our website
Web Beacons: Small electronic files that permit us to count users who have visited pages
Log Files: Track actions occurring on the website and collect data including IP address, browser type, referring/exit pages, and date/time stamps
Pixels: Pieces of code on webpages that record information about how you browse our website

6. HOW WE COLLECT YOUR INFORMATION

6.1 Direct Collection

When you fill out forms on our website
When you correspond with us by email, phone, or other means
When you engage our consultancy services
When you create an account on our website
When you make a payment for our services through our website
When you subscribe to our newsletter
When you provide feedback or contact us
When you apply for employment with us

6.2 Indirect Collection

From third-party service providers
Through automated technologies or interactions when you navigate through our website
From our social media platforms when you engage with our content

6.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use:

Essential Cookies: Necessary for the website to function properly
Analytical/Performance Cookies: Allow us to recognise and count visitors and see how visitors move around our website
Functionality Cookies: Enable the website to provide enhanced functionality and personalisation
Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver advertisements more relevant to your interests

7. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

7.1 To Provide and Maintain Our Services

To deliver the services you have requested
To process and complete transactions
To set up and maintain your account
To identify you as a user in our system

7.2 To Improve Our Services

To understand how our users use our website and services
To improve our website, services, and offerings
To develop new products, services, and features

7.3 To Communicate with You

To respond to your inquiries, comments, or questions
To provide customer support and assistance
To send administrative information, such as updates to our terms, conditions, and policies
To send marketing and promotional communications (with your consent where required by law)

7.4 For Security and Fraud Prevention

To detect, prevent, and address technical issues
To protect against harmful or illegal activity
To enforce our legal rights

7.5 For Legal Compliance

To comply with applicable laws, regulations, and legal processes
To respond to requests from public and government authorities
To submit personal data to government authorities, immigration departments, free zones, or licensing bodies in the UAE as part of visa, residency, or company setup procedures requested by you

7.6 For Business Operations

To conduct business planning, reporting, and forecasting
To maintain business records
For recruitment and employment purposes when you apply for a position

8. LEGAL BASIS FOR PROCESSING

We process your personal information based on one or more of the following legal grounds:

8.1 Consent

When you have given explicit consent to process your personal information for specific purposes

8.2 Contractual Necessity

When processing is necessary for the performance of a contract with you, including handling documentation and submissions for visas, residencies, licensing, or regulatory compliance, or to take steps at your request before entering into a contract

8.3 Legal Obligation

When processing is necessary for compliance with a legal obligation to which we are subject

8.4 Legitimate Interests

When processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms

9. DISCLOSURE OF YOUR INFORMATION

We may share your personal information with:

9.1 Service Providers

When you have given explicit consent to process your personal information for specific purposes

9.2 Business Partners

Business partners with whom we jointly offer products or services

9.3 Affiliates

Our subsidiaries and affiliated companies

9.4 Legal Requirements

To comply with any court order, law, or legal process, including to respond to any government or regulatory request
To enforce or apply our terms of use and other agreements
To protect the rights, property, or safety of our company, our clients, or others

9.5 Corporate Transactions

In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company

9.6 With Your Consent

With your explicit consent or at your direction

10. THIRD-PARTY SERVICES

10.1 Social Media Platforms

We maintain a presence on social media platforms including Instagram, Facebook, LinkedIn, TikTok, and YouTube. When you interact with us on these platforms, the platforms may collect information about you and your interactions, and such collection is governed by the privacy policies of those platforms.

10.2 Analytics

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

10.3 Advertising

We use various third-party advertising services (including Google, Facebook, Instagram, LinkedIn, TikTok, X, and YouTube) to advertise our services. These platforms may use cookies and other tracking technologies to collect information about your activities on our website and other sites to provide you targeted advertising based upon your interests.

10.4 Payment Processors

For our e-commerce functionality, we use third-party payment processors to handle payment transactions. These processors collect, use, and process your information in accordance with their privacy policies.

10.5 Artificial Intelligence Tools

We may use artificial intelligence (AI) tools with human oversight for analytics, customer service optimisation, or fraud detection. When AI tools are utilised, they operate under the same privacy and security standards as our other data processing activities.

11. DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, contractual, insurance, or regulatory obligations.

In accordance with UAE Federal Decree-Law No. 45 of 2021 (PDPL), we do not retain personal data once the purpose for which it was collected has been fulfilled, unless:

The data is required to comply with applicable laws and regulations
It is necessary for the establishment, exercise, or defence of legal claims
It is required under insurance obligations or long-term service agreements
It has been anonymised and can no longer be linked to an individual

We may retain certain documents for extended periods where professional or legal responsibilities apply (e.g. government filings, compliance reports, or consultancy services provided under insured liability).

All personal data will be securely deleted or anonymised once retention is no longer necessary.

12. DATA SECURITY

We have implemented appropriate technical and organisational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

Our security measures include:

Encryption of sensitive information
Regular security assessments
Access controls and authentication measures
Staff training on data protection
Secure network architecture

13. INTERNATIONAL DATA TRANSFERS

We are based in the United Arab Emirates (UAE) and may process, store, and transfer your personal information in the UAE and other countries that may not have the same data protection laws as your jurisdiction. By submitting your personal information or engaging with our website and services, you consent to this transfer, storing, or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We will implement appropriate safeguards when transferring data internationally, including:

Using standard contractual clauses approved by relevant authorities
Processing in jurisdictions that have been deemed to provide an adequate level of protection
Obtaining your explicit consent to the proposed transfer

We rely on standard contractual clauses or binding corporate rules for transfers to countries without adequacy decisions to ensure your data maintains appropriate protection levels regardless of location.

14. YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

14.1 Access

The right to request access to your personal information

14.2 Rectification

The right to request that we correct any information you believe is inaccurate
The right to request that we complete information you believe is incomplete

14.3 Erasure

The right to request that we erase your personal information under certain conditions

14.4 Restriction of Processing

The right to request that we restrict the processing of your personal information under certain conditions

14.5 Data Portability

The right to request that we transfer your personal information to another organisation or directly to you under certain conditions

14.6 Objection

The right to object to our processing of your personal information under certain conditions.

14.7 Withdraw Consent

The right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the contact details provided in Section 18 of this Privacy Policy. You can update your preferences or request data corrections via email to contact@naviium.com or through your account dashboard once this feature becomes available.

15. CHILDREN’S PRIVACY

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

16. CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by posting the new Privacy Policy on this page and, where appropriate, sending you a notification.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. The date the Privacy Policy was last revised is identified at the top of the page.

17. LINKS TO OTHER WEBSITES

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

18. CONTACT US

If you have any questions about this Privacy Policy, our privacy practices, or your dealings with our website, please contact us at:

NAViiUM Consultancy
RAG BIZ HQ Business Centre
Addiyar Building, Sheikh Zayed Road, Al Wasl
Dubai, UAE

Email: contact@naviium.com
Phone: +971 55 399 9081
Website: www.naviium.com

19. DATA PROTECTION OFFICER

A senior representative within NAViiUM oversees privacy compliance for the organisation. You may direct any inquiries regarding our data protection practices to our dedicated privacy team at contact@naviium.com.

20. COMPLAINTS

If you have a complaint about our handling of your personal information, please contact us directly first, using the contact information provided above. We will address your concern promptly.

If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority responsible for data protection in your country or region.

21. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates.

If you require this Privacy Policy in another language or accessible format, please contact us at contact@naviium.com.

22. YOUR ACCEPTANCE OF THESE TERMS

By using our website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our website or services. Your continued use of the website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

23. JURISDICTION-SPECIFIC PROVISIONS

23.1 European Economic Area and United Kingdom (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, the processing of your personal data is subject to the General Data Protection Regulation (GDPR). In addition to the rights outlined in Section 14, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

23.2 United Arab Emirates

If you are located in the UAE, your personal data may be subject to Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL) and/or applicable free zone regulations such as the DIFC Data Protection Law. We comply with these regulations in our processing of your personal data.